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Yiwu Nimai Shopper Protection

Yiwu Nimai Craft Co.,ltd  has a very strict rule on which products we decide to sale. We also constantly monitor our partners' product quality and service to make sure our shoppers can enjoy a top of the line shopping experience. Purchases at all partner stores tracked through Yiwu Nimai are covered under Yiwu Nimai Shopper protection.

As a Yiwu Nimai shopper, all orders purchased or tracked through Yiwu Nimai (shown on “My Orders” page) are qualified for Yiwu Nimai Protection including:

  1. Orders placed with Yiwu Nimai Concierge

  2. Orders placed on a partner site and tracked through Yiwu Nimai

*If you do not see your purchase tracked by Yiwu Nimai on your “My Orders” page please open an order inquiry.

*To ensure all orders are tracked, be sure to click through to a partner store directly from Yiwu Nimai before making a purchase. You can also install the Yiwu Nimai Browser Extension and activate Yiwu Nimai Protection before placing your order.

  • What's covered

    • Items not delivered

    • Items not as described

    • Inauthentic items

  • What's not covered

    • Transactions not tracked in “My Orders”

    • Items that don't fit

    • Items you decided you no longer want after purchasing

    • Claims that are closed prematurely or filed incorrectly

    • Items reported after 14 days of delivery

  • How it works

    If you experience a problem with your order you can notify Yiwu Nimai and we will do our best to represent you to resolve the issue with the store.

General Protection

  • Item not delivered: Yiwu Nimai will help to coordinate with the store to open a lost package investigation. Note, the store has the final right to decide whether or not to reimburse for the lost order.

  • Item not as described: Yiwu Nimai will coordinate with the store to help the customer return the item and get a full refund.

  • Authenticity: No authenticity issues have ever been reported to us for all orders placed at our partner stores before.If a product is proven to be fake, Yiwu Nimai will refund the total order amount. The store will be removed from Yiwu Nimai completely.

Premium Protection

  • For Silver, Gold and Platinum members, you can enjoy all the benefits of general protection stated above. In addition, you are qualified for Yiwu Nimai lost package coverage. Thus, if the store decides not to reimburse on your lost package claim, Yiwu Nimai will reimburse the total order amount in the form of Yiwu Nimai credit which can be applied toward any future orders.

For assistance, please reply to any of Yiwu Nimai order emails or send an email to jane@nimai.ltd with the following information:

  1. Yiwu Nimai Order ID shown on your “My Orders” page

  2. A copy of the invoice or email confirmation from the partner store

  3. Detailed explanation of your issue

  4. Include email or chat communication with the fulfilling store if available

Once we receive your claim, we will assist you in contacting the partner store to try to resolve your concern. We may reach out to you via email to request additional information or advise you on next steps.

Yiwu Nimai reserves the right to final interpretation and the right to refuse service or assistance with orders for any reason at any time.

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